Returns

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General FAQ

Read about how you can return a print-on-demand product.

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FAQ

What are your return policies?
Our goal is not only to create beautiful products that enrich our customers’ lives, but also to work together towards a more sustainable future. Every delivery, including returns, has a direct impact on the environment: transport movements generate CO2 emissions, which contribute to climate change. This is one of the reasons we chose to sell only on-demand products, meaning that they are printed and manufactured only for the buyer.

 

Even though we sell the same products to everyone, the process and the consumption of resources are similar to the custom-made products, that are generally not returnable. As a result, we do not accept returns and we do not offer refunds, even if you send the products back to the address from which it was expedited.

 

If you received a faulty item, check the detailed answers of the questions below.

 

If you missed your package because you were not found at the shipping address and the package returns to our supplier, but you want it back, you can contact us.
Do you make refunds?

Since we don’t make returns, we do not make refunds either. If you received a faulty item, check the detailed answers of the questions below.

Is it possible to exchange an item?

No, because we do not work with an in-house inventory, since all products are made for the buyer only.

Why was my order returned?

 We’re sorry your delivery failed – we apologize!

 

    There could be several reasons:

 

    – The package was refused upon delivery.
    – Our delivery partner was unable to access your address, even after several attempts.
    – The delivery address was incomplete or incorrect.
    – The package was damaged in transit.
    – The order wasn’t picked up from the branch within 10 days.
    It may now take some time for the package to return to the warehouse and be reshipped to you. We are working to resolve this as quickly as possible. You can contact us for further details.
I received a faulty item.
We’re sorry you received a faulty item. Please send us an email at info@selfinart.com with a short video and a few pictures of the faulty item. If the print is not right, we will send a new item without you having to return it.
 
If the product is damaged for other reasons, we can only send a new one if we receive a full unpacking video where it clearly shows that the damage was done before you received it.
I received the wrong item.

Self In Art sells products that are printed only for the buyer, so we don’t work with inventory. If you received the wrong item, we can only exchange it if we receive a full unpacking video where it clearly shows that a different product came from the order that you made at that particular time. Send it at info@selfinart.com.

What should I do if the ordered product is damaged during transport?

If the product is damaged for other reasons, we can only send a new one if we receive a full unpacking video where it clearly shows that the damage was done before you received it. Send it at info@selfinart.com.

I have an issue with the order I just received. what can I do ?

Our white glove delivery team will check all the items upon the delivery. Any issues could be communicated to our delivery team. They will assess the situation and will communicate with our service department for solutions. For any issues that emerge after delivery, please contact us.

Can I get a chipped or broken part repaired?

Self In Art is unable to repair a piece that has been damaged or broken.